What should I do if my generator is not working during a storm?

If your generator does not start or stops running during a storm, here are safe first steps to check:

1. Fuel supply: Make sure your propane tank or gas line is not empty or shut off.
2. Auto mode: Confirm the generator is set to “Auto” so it can start automatically.
3. Circuit breakers: Check the breaker on the generator and the breakers in your home’s main panel to be sure they are switched on.

If these steps do not solve the problem, call our support team right away. Do not attempt repairs yourself during storm conditions. Our licensed technicians are trained to respond as quickly as possible, and Diamond Members receive priority service during emergencies.