What counts as an emergency during a hurricane?

During a hurricane, we receive many calls for service. To keep everyone safe, we focus first on:

• Homeowners who rely on power for critical medical equipment
• Diamond Members, who receive priority appointments as part of their service plan

While exact response times cannot be guaranteed in storm conditions, you can count on us to reach out as quickly as possible. If you would like priority status during emergencies, ask about our Diamond Membership.